Contact Us
Got a question about one of the casinos we cover, spotted something that needs updating, or just want to tell us we've missed a new operator worth reviewing? This page explains the best way to reach Top Online Casinos and what we can actually help with.
What we can help with
Top Online Casinos is a research and comparison site, not a casino, a payment processor or a gambling regulator. That shapes what we're able to do when you get in touch. We're well placed to answer questions about:
- How we arrived at a rating for a listed casino, such as Raging Bull, Ignition or any other operator on our site
- Corrections — a bonus term that's changed, a broken link, or details that look out of date
- Suggestions for casinos or offers we haven't covered yet
- General feedback on how the site works or how our reviews are written
- Press or partnership enquiries related to the site itself
What we can't help with
Because we don't operate any casino, hold player funds, or manage accounts, there are some requests we simply can't action directly. If your issue falls into one of these categories, you'll get a faster answer by going straight to the source:
- Deposits, withdrawals or account balances — contact the casino's own customer support team; they hold your account and payment details, we don't
- Bonus disputes or wagering questions — the casino's support team can pull up your account and explain the terms attached to a specific promotion
- Login issues or identity verification — these are handled entirely by the operator you signed up with
- Complaints about a casino's conduct — raise these with the operator first, then with the licensing body shown in their terms if it's not resolved
If gambling has started to feel like it's causing more stress than fun, our Responsible Gambling page has practical tools and support resources, including where to find state and national help services.
Before you write in
A few checks can save you a back-and-forth:
- If your question is about a specific offer, check the terms listed next to that casino's card on our homepage — wagering requirements, expiry dates and maximum withdrawal caps are usually the answer
- If you're asking about who we are and how we work, our About Us page covers our review process and how we handle affiliate relationships
- If your question touches on site usage or the legal basis for our content, see our Terms and Conditions
How we handle your message
When you contact us, expect a plain, human reply rather than a scripted one. We read every message, but we're a small editorial team, so response times can vary — please don't send financial details, passwords or copies of ID documents through any contact form, whether it's ours or a casino's. Legitimate operators never need your password, and neither do we.
A note on what this site does and doesn't decide
We rank and review online casinos based on published bonus terms, licensing information, payment options and other factors we can verify. Commission from affiliate partnerships supports the site, but it never buys a higher position — that's true whether a message comes in praising an operator or flagging a problem with one. If you tell us about an issue with a casino currently listed on the site, we'll look into it and update the review if the facts have changed.
Looking for something specific?
If your question is really about which casino suits you rather than about the site itself, you may find the answer faster by browsing our reviews directly, or by checking our Non Gamstop Casinos UK 2026 coverage if that's the market you're researching. For anything else — corrections, feedback, or a general enquiry — reaching out through this page is the right starting point, and we'll take it from there.